Delete your Oculovis account

What is deleted

• Your Oculovis sign-in. It stops working: you can no longer use it to sign in to the Oculovis app or to this website. Apps and browsers already signed in lose access when their current sign-in expires.
• Your linked devices. Every device linked to your account is unlinked and loses cloud access straight away. It can then be linked to another account.
• Registration codes you created to link devices, and the records of their use.
• Your AI assistant key, if you have one, is cancelled, along with any AI assistant credit left on it.
• Oculovis’s copies of files your devices sent to the AI assistant.
• Custom relay server settings saved to your account, if you set any.
• Feedback you sent while signed in to the app, with its attachments.

What is kept

• Audit records and logs. The service that handles sign-in keeps a record of your account’s creation, sign-ins, changes and deletion, including the email address and name it held. Our server’s logs record activity on your account, such as linking devices, issuing credentials and the deletion, under your account ID. Both are kept for security and auditing.
• Your video recordings. They are stored on your own devices, not by Oculovis, so deleting your account doesn’t touch them.
• Each device’s identity, so the device can be linked to an account again.
• Security and operational records, such as when relay credentials were issued to your devices and when the face-recognition add-on was downloaded. They are kept with your account removed from them, though they can still name a device. Add-on download records are deleted after 90 days, and relay credential records after about 180 days.
• Feedback you sent while signed out, or before the app linked feedback to accounts. Such feedback is support correspondence. It isn’t linked to your Oculovis account, so deleting your account doesn’t delete it. It can include an email address you typed and details of your device.
• Copies already delivered to our support team of any feedback you sent, including feedback sent while signed in.
• Demo requests you sent through this website’s contact form. They aren’t stored with an account.

Delete your account

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