Refunds and cancellation

You can cancel renewal at any time through your purchase provider. Cancellation normally takes effect at the end of your current billing period and preserves Pro until the effective end date shown in your subscription details. Canceling does not itself refund a previous payment. Uninstalling the app does not cancel billing.

For Paddle purchases, use Manage subscription in your receipt or visit Paddle buyer support. For Google Play purchases, open Payments & subscriptions → Subscriptions in the Play Store, or use Google Play subscriptions.

When desktop and web purchases launch through Paddle, refund eligibility will follow Paddle's Buyer Refund Policy and applicable consumer law. This includes any statutory withdrawal rights and remedies for defective or misdescribed products. We do not offer an additional blanket money-back guarantee.

Request a refund through the link in your receipt or at paddle.net. Paddle assesses the request under the policy that applies to your transaction. A request is not an automatic approval. Paddle's policy states that access to the refunded product ends when a refund is granted under that policy. Check your confirmation for the effect on your subscription and future renewals.

Google Play purchases follow Google Play's refund policies and applicable law. Use Google's refund-request process or contact us for assistance. Eligibility and processing depend on the purchase and your location; we do not promise an automatic refund or a fixed processing time.

Email support@oculovis.com with your order reference, purchase provider and a description of the issue. Do not send passwords, full card numbers or camera credentials. For a technical defect, describe what happened so we can investigate and help resolve it.

A refund and cancellation are distinct actions. Check your provider's confirmation for the effect on future renewals and access. When Pro access ends, Oculovis returns to Free; camera settings and existing recordings remain subject to your normal local retention policy.

Nothing in this policy limits mandatory consumer rights. If applicable law gives you stronger withdrawal, refund or other rights, those rights apply. See also our Terms and Conditions and Privacy Policy.